Water Heater Repair for No Hot Water, Leaks and Ignition Faults

Common causes include a pilot or igniter fault, a flame sensor problem, a gas supply interruption, a tripped safety device or a venting fault. We test in order rather than guess. If you smell gas, leave and call your gas utility first.

It may be reacting to high pressure, high temperature or a worn valve. Thermal expansion in a closed plumbing system is one known cause. Do not plug the discharge pipe, and book a visit so the cause is found.

That depends on the fault, the age and the condition of the unit. A failed thermostat or igniter is often worth fixing. A leaking tank or repeated faults point toward replacement, and we explain both options.

Yes. We read the code, check venting, gas supply, flow and scale, and service the unit. Parts availability depends on the model.

It depends on the fault, the parts and the access. A diagnostic fee may apply; confirmed at booking. You receive a quote for the repair before work proceeds.

Common causes are a tripped breaker, a tripped high-limit switch, a failed upper or lower element or a bad thermostat. Do not open electrical panels or wiring covers yourself. Switch the unit off at the breaker and call us. Electrical work is done by licensed electrical professionals or trade partners, with permits and ESA notification where required.

Possible causes include a failed lower element, a worn dip tube mixing cold water into the tank, heavy sediment, a thermostat set too low or a change in your household's use. On a gas unit, burner or draft problems can also contribute. We test in order and tell you what we find.

That sound is usually sediment or scale at the bottom of the tank trapping steam as the water heats. It points to hard water and a tank that has not been flushed. Flushing may help if the build-up is loose, and heavy scale can shorten tank life. See water heater maintenance.

A sulphur smell in hot water only is often a reaction between bacteria and the anode rod in the tank, and it is more common with some well water supplies. If cold water smells too, the source may be the cause. We look at the anode, the tank condition and your water. See water treatment service.

Shut off the cold supply to the heater and the power or gas. Leaks at the top are often at a fitting, a valve or a connection and may be repairable, while a leak from the tank shell cannot be repaired. Book a visit so we can find the source. Emergency service is subject to availability.

Common causes include a weak flame sensor or thermocouple, a draft or venting problem, a gas supply issue or a blocked air intake. We test each rather than guess. If you ever smell gas, leave the building and call your gas utility or 911 from outside before you call us.

If only hot water is rusty, the tank or anode may be corroding, which can be a sign the unit is near the end of its life. If cold water is also rusty, the cause may be older pipes or the supply. We check the tank, the anode and the connections and explain whether repair makes sense.