Softener, Reverse Osmosis and Filter Service for Ontario Homes

Common causes include an empty salt tank, a salt bridge, a bypass left open, wrong settings or a valve fault. We check each, then retest the water.

It depends on the salt, the water and how clean the tank looks. Some owners clean it every year or two. We can do it during a service visit.

Old filters, a tired membrane, low tank pressure or a kinked line are possible causes. A TDS reading helps narrow it down. We test and replace what is due.

In many cases yes, depending on the make, model and parts availability. We start with a diagnosis. A diagnostic fee may apply; confirmed at booking.

Yes, minor leaks at fittings, housings and connections are in our scope. Drains, sewers and plumbing vents are not. See plumbing support for the full scope.

Test the hardness at a softened tap and compare it with the result before the softener. Fewer spots on glass and better lather also help. If hardness is back, check the salt, the bypass valve and the controller settings, or book a service visit.

It is a hard crust that forms in the brine tank and leaves an air gap under it, so the unit cannot make brine and stops softening. We break it up, clean the tank and look at why it formed, for example humidity, salt type or a high fill level.

Common reasons include a high hardness setting, a leaking valve, a salt bridge that has cleared and refilled, or hardness that has risen. We check the settings, valve and drain and retest the water to confirm how the unit is working.

Yes. A cartridge can lose capacity before you see a change in appearance, and a clogged one reduces flow. Replace on the manufacturer's schedule or sooner if pressure drops or taste changes. We note the date and give you a schedule matched to your water.

A softener treats hardness, not odour or chlorine taste. A smell can come from the supply, the plumbing, the water heater or well water carrying sulphur. A carbon filter or other treatment may be needed. We check the equipment first and tell you if the cause lies elsewhere.

Not on a fixed calendar. Resin wears and can be fouled by iron or chlorine. We test before suggesting replacement, because salt bridges, settings and valves are simpler and more common causes. If resin is tired, we explain the options.

It depends on the incoming water, pre-filter care and how much you use. A rising TDS reading at the faucet is a common prompt to replace it. We test, replace what is due and leave a schedule. See RO installation.