Request Water Heating or Related Plumbing Support

No. Our plumbing support is limited to water heaters, tankless units, electric and heat pump water heaters, water-treatment connections, appliance-related support and minor leak repairs. It does not include drains, sewers, plumbing vents, bathroom renovations or new-construction plumbing.

Those fall outside our scope. Our minor leak repairs are around water heating, water treatment and related equipment connections. For fixtures, a general plumber is the right call.

Yes. Softener and reverse osmosis connections are in scope, including bypass, feed and drain connections. We can also look at your options in water treatment service.

No. We do not take on new-construction plumbing. Our work is with existing homes and replacement of existing equipment.

Shut off the cold water supply to the heater and the power or gas, then call us. Emergency service is subject to availability. A diagnostic fee may apply; confirmed at booking.

Only when the leak is at or near equipment we install or service, such as a water heater, a softener or a related connection. Leaking pipes elsewhere in the house are general plumbing and outside our scope. If you are unsure, send a photo and we will tell you plainly whether it is something we can take on.

Yes, as part of working on the water heater. Old valves and flexible connectors are often replaced during an installation or repair. Replacing house-wide valves or piping outside the water heating area is general plumbing and falls outside our scope.

Supply lines, isolation or shutoff valves, a drain valve, relief valve discharge piping and expansion control where needed. For tankless and hybrid units, it also covers condensate routing. We test every connection for leaks before we leave. See water heater installation.

Our appliance-related support is tied to water heating and water treatment equipment. General appliance hookups are not part of our scope. Tell us what you need when you book and we will confirm whether it fits, and say so plainly if it does not.

A plumber who works on drains and sewers. Those jobs are outside our scope. If water is backing up into a basement, call a drain specialist and your municipality's information line for guidance.

It depends on how far. Connections at the heater are in scope. Extensive new piping runs through walls and floors are general plumbing and outside our scope, and venting or gas changes add more to review. Send us photos and the proposed spot, and we will tell you if we can take it on.

An adult should usually be present, or arrange access, because we need to shut off water and reach the equipment. Tell us about tenants or neighbours who share your shutoff. Photos of the unit and its connections help us plan before we arrive.