Status and effective date
Effective date: Draft - effective on launch.
Kelvin Mechanical ("we", "us") operates this website. This policy follows the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA): accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access and the right to challenge compliance.
This draft needs legal review before launch.
What we collect
We collect the information you give us and some information your browser sends automatically.
- Contact details: your name, phone number and email address
- Location: your address, city or postal code, so we can confirm our service area and find your property
- Service details: the equipment, the problem or project, the property type, the current heating system, fuel type and anything else you tell us
- Photos you upload: for example your existing equipment, its label or your electrical panel
- Tracking fields sent with forms: the page you came from, campaign parameters (UTM), your device and browser type, and the urgency you selected
- Messages and call notes: what you write or tell us when you contact us
- Analytics and cookie data: described in the cookie and analytics section below
Why we collect it
- To respond to your request, book visits and prepare quotes
- To review rebate eligibility details you ask us to check
- To arrange work with our licensed and qualified professionals and trade partners where needed
- To provide after-sales support and service reminders you ask for
- To understand how the website is used and improve it
- To measure whether our advertising and search listings work
- To meet legal, tax and accounting requirements
Your consent
We collect, use and share personal information with your consent, which can be express or, where the law allows, implied by the circumstances. When you submit a form, you agree that we may contact you about your request by phone or email and use the details you provide for the purposes above.
Our forms carry wording along these lines: "By submitting this form, you agree that Kelvin Mechanical may contact you about your request and use the details you provide as described in our Privacy Policy."
Marketing messages are sent only with your consent, and each one includes a way to unsubscribe. You can withdraw consent at any time, subject to legal or contractual limits, by contacting us. If you withdraw consent, we may not be able to complete some requests.
Photo uploads
Photos help us understand your equipment before a visit. Uploads are optional. Photos are sent over an encrypted connection, stored with access limited to people who need them to handle your request, and used only for that purpose.
Please do not upload photos of people, documents or other personal items. Photos can carry hidden data such as location, so we may remove it. We delete photos when they are no longer needed for your request, our service records or our legal obligations.
Cookies, analytics and tracking
This website may use cookies and similar technologies to work properly and to measure how it is used. These are the tools we use or may use.
- Google Analytics 4 (GA4): counts visits and shows which pages and sources lead to inquiries
- Google Tag Manager: manages the measurement tags on the site
- Google Search Console: shows how the website appears in search results, using search data and not your form submissions
- Call and chat tracking: used only if enabled, to record where a call or chat came from. If we ever record the content of a call or chat, we will tell you at the start
You can limit cookies in your browser settings, or use your browser's privacy features and Google's opt-out tools for analytics. Where a cookie notice appears on this site, you can choose which optional cookies to allow. Blocking some cookies may affect how the site works.
How long we keep it
We keep personal information only as long as needed for the purposes above. Inquiries that never become jobs are kept for a limited period. Service and warranty records are kept for as long as we need them to support the equipment and meet legal and accounting requirements. When we no longer need information, we delete it or make it anonymous.
Specific retention periods will be confirmed in the legal review before launch.
Keeping information safe
We use reasonable safeguards for the sensitivity of the information: encrypted connections, limited access, and service providers bound by confidentiality and security terms. No system is perfectly secure. If a breach of security safeguards creates a real risk of significant harm, we will report and notify as the law requires.
Access, correction and questions
You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it where we no longer need it, or withdraw consent. We may need to confirm your identity first, and we will respond as the law requires.
Send requests to info@kelvinmechanical.ca or call +1 905-407-7353. If you are not satisfied with how we handled a concern, you may contact the Office of the Privacy Commissioner of Canada.
Children
This website is for adults. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.
Links to other websites
This website may link to other sites, such as manufacturers or program websites. They have their own privacy practices, and this policy does not cover them.
Changes to this policy
We may update this policy from time to time. The effective date will change when we do, and the current version will always be on this page. If a change affects how we use information you already gave us, we will ask for your consent where the law requires.